Linda Delbridge Director ISG
Jeevan Bobbili Head, IT Commercial Ops & Automation Alcon
What is your customer’s definition of a perfect customer experience? Is there only one definition? Of course not – each of us expect an experience tailored to our particular situation and need at the time – and it changes every time. Grouping experiences, and therefore your support, by generational – millennials, Gen X, Y Z, etc – baby boomers – constructs can no longer create that experience “wow” factor. So what trends, technologies and innovations are the experts looking towards for the next generation of customer experience? Listen and learn from our esteemed panel of colleagues as they tackle the future of customer experience!