INDUSTRY SPOTLIGHT PRESENTATION: Breaking the CX Data Divide
Wednesday, November 3, 2021, 10:10 AM - 10:40 AM
Brett Frazer

In the pursuit of making cross organizational customer experience data driven decisions, often more cycles are spent "discussing" who's customer expereince data is "correct", than on how to make improvements. 
Join one company's epic journey to select a unifying customer experience metric to rule them all, or a frustrating trip down a data dividing rabbit hole. Eitherway the story will be entertaining.

Industry Spotlight Presentation