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Participate in sessions that will guide your organization in adopting the innovative solutions and technologies that will elevate your enterprise and keep you competitive.

Wednesday, December 1, 2021
Thursday, December 2, 2021

9:30 AM - 10:00 AM

ISG PREDICTS: Will Digital Bring the Circular Economy Closer?

Prashant Kelker

Prashant Kelker Partner ISG

10:00 AM - 10:10 AM

INNOVATION LABS: HCL - Sketch & Palisade.ai

10:10 AM - 10:25 AM

ISG INSIGHTS: The Future of Business in Six Steps

Dee Anthony Director ISG

10:25 AM - 10:55 AM

PANEL: How should enterprises prepare for a truly Digital Workplace of The Future?

Christopher Witbracht

Dee Anthony Director ISG
Mike Zill CAO and CIO Acadia Pharmaceuticals
Christopher Witbracht Global Director AB-InBev

10:55 AM - 11:00 AM

INNOVATION LABS: Turing - Sign up your Engineering Dream Team

INNOVATION LABS: Turing - Sign up your Engineering Dream Team

11:00 AM - 11:35 AM

FEATURED FIRESIDE CHAT: How should enterprises incorporate an Intelligent Talent Cloud into their Digital Workplace of the Future?

Vijay Krishnan Founder and CTO Turing
Shafqat Azim Partner - Americas Lead Digital Transformation Practice ISG

FEATURED FIRESIDE CHAT: How should enterprises incorporate an Intelligent Talent Cloud into their Digital Workplace of the Future?

11:35 AM - 11:45 AM

INNOVATION LABS: Wipro - VirtualDesk

INNOVATION LABS: Wipro - VirtualDesk

11:45 AM - 12:00 PM

ISG INSIGHTS: Accelerating Beyond the "Cloud Wall"

Anay Nawathe Director ISG

12:00 PM - 12:30 PM

PANEL: The Why and How of Hybrid, Multi-Cloud Integration and Management

Anay Nawathe Director ISG
Bernie Hoecker Partner ISG
Tim Timbrel Manufacturing Sales Leader and GM Wipro

PANEL: The Why and How of Hybrid, Multi-Cloud Integration and Management

12:30 PM - 12:35 PM

INNOVATION LABS: Microland - Intelligeni

INNOVATION LABS: Microland - Intelligeni

12:35 PM - 1:05 PM

FEATURED PRESENTATION: Accelerating Digital Journeys To Cloud Using Smart Platforms

Kapil Apshankar

Vivek Radhakrishnan

Kapil Apshankar Vice President - Digital Applications Microland
Satish Sukumar Chief Automation Officer Microland Ltd
Vivek Radhakrishnan Senior Vice President North America Microland
Anay Nawathe Director ISG

FEATURED PRESENTATION: Accelerating Digital Journeys To Cloud Using Smart Platforms

1:05 PM - 1:20 PM

ISG INSIGHTS: Cybersecurity Preparedness - The Good, The Bad and The Ugly

Doug Saylors Partner, Cybersecurity, Cloud and Infrastructure Practice Lead ISG

1:20 PM - 1:50 PM

PANEL: Cybersecurity – Security, Risk & Productivity

Michael Fullwood

Michael Fullwood Partner ISG
Doug Saylors Partner, Cybersecurity, Cloud and Infrastructure Practice Lead ISG
Kevin Powers Professor, Founder, and Director, Cybersecurity Graduate Programs Boston College
J Schuh Design Strategist Sabre / Southern Methodist University

1:50 PM - 2:00 PM

INNOVATION LABS: Cignity - Verita & Incight

INNOVATION LABS: Cignity - Verita & Incight

2:00 PM - 2:15 PM

ISG INSIGHTS: The new Agent Experience in Contact Centers – they’re not just ticket-takers anymore

Linda Delbridge

Linda Delbridge Director ISG

2:15 PM - 2:45 PM

PANEL: Next Generation(s) of Customer Experience

Wayne Butterfield

Vincent Trotter

Nikhil (Nik) Jagtiani

Wayne Butterfield Partner - Contact Center Transformation ISG
Jeevan Bobbili Head, IT Commercial Ops & Automation Alcon
Howard Tiersky CEO FROM, The Digital Transformation Agency
Vincent Trotter Vice President Client Success National Debt Relief
Nikhil (Nik) Jagtiani Head of Global Martech LifeScan

2:45 PM - 2:50 PM

INNOVATION LABS: Harman - Rapid Analytics

INNOVATION LABS: Harman - Rapid Analytics

2:50 PM - 3:20 PM

INDUSTRY SPOTLIGHT PRESENTATION: Breaking the CX Data Divide

Brett Frazer VP of Customer Service Sunbasket

3:20 PM - 3:30 PM

DAY 1 CLOSING THOUGHTS

Bill Huber Partner ISG

9:30 AM - 10:00 AM

ISG PREDICTS: Quantifying the Business Value of Digital

Bill Huber Partner ISG

10:00 AM - 10:10 AM

INNOVATION LABS: Wipro - VirtualDesk, HCL - Sketch & Palisade.ai

INNOVATION LABS: Wipro - VirtualDesk, HCL - Sketch & Palisade.ai

10:10 AM - 10:30 AM

FEATURED FIRESIDE CHAT: Reimagining Value Chains for the Digital Age

Ananth Subramanya

Bill Huber Partner ISG
Ananth Subramanya Senior Vice President HCL America Inc

FEATURED FIRESIDE CHAT: Reimagining Value Chains for the Digital Age

10:30 AM - 10:45 AM

ISG INSIGHTS: The Digital Enterprise– Converting Corporate Functions to Analytic Catalysts for Action

Scott Furlong Partner ISG
Matt Shaheen Director ISG

10:45 AM - 11:15 AM

PANEL:The Power of Data in driving fact-based decision in IT Spending across the enterprise

Kathryn Rudy Chief Data & Analytics Officer ISG
Ross Shannon Director, Global Software Operations Hyosung
Todd Tucker GM and VP, Standards, Research & Education Technology Business Management Council

11:15 AM - 11:20 AM

INNOVATION LABS: Harman - Rapid Analytics

INNOVATION LABS: Harman - Rapid Analytics

11:20 AM - 11:50 AM

FEATURED PRESENTATION: Rapid Analytics : From Data to Insights for enhanced digital experiences

Venkatesh Iyer Director Sales Harman
PRASHANT DASH Director - Engineering, Digital Transformation Solutions (DTS) Harman
Bill Huber Partner ISG

FEATURED PRESENTATION: Rapid Analytics : From Data to Insights for enhanced digital experiences

11:50 AM - 12:05 PM

ISG INSIGHTS: Is Your Operating Model Fostering Continuous Transformation?

Ola Chowning Partner ISG

12:05 PM - 12:35 PM

PANEL: Exploring the Past, Present and Future of AIOps

Adrian Terry VP IT Product & Portfolio Management GM Financial
Andy Miears Director ISG
Ryan Rackley Partner ISG
Deep Sogani Managing Director, Enterprise Data & Analytics FedEx Services

12:35 PM - 1:05 PM

FEATURED PRESENTATION: Utilizing DevOps Best Practices and Automation to improve Software Delivery

Matthew Brown FVP Software Quality Assurance Axos Bank
Owen Wheatley Lead Partner for Banking & Financial Services ISG

1:20 PM - 1:35 PM

ISG INSIGHTS: Network Technology Transformation-Market Trends and Observations from the Client Point of View!

Philip Hugus Partner ISG

1:35 PM - 2:05 PM

PANEL: 5G Ecosystem – The Haven of Digital Opportunities

Dave Muller Partner ISG
Mike Ortega CEO Petzey Technology Inc
Robert Long Partner ISG

2:05 PM - 2:10 PM

INNOVATION LABS: Turing - Spin up your Dream Team, Microland - Intelligeni

INNOVATION LABS: Turing - Spin up your Dream Team, Microland - Intelligeni

2:10 PM - 2:20 PM

ISG INSIGHTS: Smart Environments & IoT

Matteo Gallina Director ISG

2:20 PM - 2:50 PM

PANEL: IoT & Smart Cities: Devices, Applications & Examples

Matteo Gallina Director ISG
Rob Dolci EVP Engineering Enel X
Gaurav Gupta Partner & Head, Industry Transformation & Digital Engineering ISG

2:50 PM - 3:00 PM

FINAL THOUGHTS: Turning Notes into Actions

Bill Huber Partner ISG

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