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Vincent Trotter is multi-faceted, performance-driven, and award-winning, Sales, CS & Business Executive Leader with transferable experience in driving business expansion and revenue growth across highly-competitive industries and markets. Vincent has combined his drive for agent perfection, linguistics ability and deep contact center roots with learnings from speech data to become an industry leader in driving Artificial Intelligence and Machine Learning to the forefront of Customer Contact conversations and operations. As a concept-to-completion driver, Vincent exhibits proven excellence in turning around, revitalizing, and optimizing operational processes while facilitating change management across organizations to efficiently achieve goals & objectives. He is an industry leader known for combining corporate experience, employee training expertise, and comprehensive BPO/contact center exposure to drive competitive advantages and solutions in alignment with customer expectations.