Jeevan Bobbili Head, IT Commercial Ops & Automation Alcon
Howard Tiersky CEO FROM, The Digital Transformation Agency
Vincent Trotter Vice President Client Success National Debt Relief
Nikhil (Nik) Jagtiani Head of Global Martech LifeScan
What is your customer’s definition of a perfect customer experience? Is there only one definition? Of course not – each of us expect an experience tailored to our particular situation and need at the time – and it changes every time. Grouping experiences, and therefore your support, by generational – millennials, Gen X, Y Z, etc – baby boomers – constructs can no longer create that experience “wow” factor. So what trends, technologies and innovations are the experts looking towards for the next generation of customer experience? Listen and learn from our esteemed panel of colleagues as they tackle the future of customer experience!